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Friday, November 1 • 11:43am - 11:58am
A Reprieve for Sisyphus: How a Rotating ILL Task Schedule Provides Full Task Coverage and Variety for Staff

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The Greek myth of Sisyphus, a king doomed to push a rock up a hill for all eternity, can be seen as a metaphor for working in interlibrary loan (ILL). Staff spend a lot of time completing requests, and just when they are close to being done, more requests roll in. This sometimes makes it difficult to work on other projects outside of ILL requests. One ILL department uses a rotating task schedule to provide staff with more variety and allow more time to work on administrative needs, special projects, and other outside duties, while still allowing for ILL requests to be processed in a timely manner. This presentation will discuss how and why this model was developed and the benefits and potential pitfalls.

avatar for Gail Williams

Gail Williams

Senior Library Information Specialist, Interlibrary Loan, University of Missouri - Kansas City

Friday November 1, 2019 11:43am - 11:58am
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