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Friday, November 1 • 11:10am - 12:00pm
Cross-Training Student Workers in a Learning Commons Environment

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Academic libraries continue to welcome more partners into library buildings in a move to collocate services and provide better student support. However, this can often create a lack of understanding or awareness of the different services that are offered, making it difficult to refer students to partner services. Cross-training student workers allows for seamless referrals while using a collaborative service approach. By applying active learning principles to cross-training sessions, training can be more engaging for student workers. Using online learning objects also allow for a replicable training model for high-turnover rates in student staffing.

avatar for Meredith Knoff

Meredith Knoff

Learning Commons Librarian, Indiana University Bloomington

Friday November 1, 2019 11:10am - 12:00pm CDT
J.W. Student Union, Tower View (3rd Floor)