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Friday, November 1 • 9:10am - 10:00am
Reference Remodeling: Adapting and Promoting Reference Service

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Over the last 10 years, Forsyth Library has tried numerous strategies to promote the reference service Ask a Librarian to on-campus, virtual, and international students. Various changes to the library’s reference model have increased engagement but reference transactions has since plateaued. In 2019, with a new website redesign and slide-out chat widget, reference transactions increased by 360% overnight! In this session, the presenter will discuss strategies that have been used to promote the service and lessons learned along the way and will address recent major changes that can be easily implemented on most library websites.

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avatar for Cyndi Landis

Cyndi Landis

Instruction & Outreach Librarian, Fort Hays State University, Forsyth Library
Cyndi is a marketer turned librarian with experience doing instruction, programming and reference in a variety of settings. As the Instruction and Outreach Librarian, Cyndi is responsible for the library website, wayfinding, programming and events, information literacy instruction... Read More →

Friday November 1, 2019 9:10am - 10:00am CDT
J.W. Student Union, Tower View (3rd Floor)